Comments on: Scattered & Smothered: Waffle House PR Strategy

By: Vollkornwaffeln

Vollkornwaffeln — Sat, 20 Feb 2010 02:42:10 +0000

Yummy! *-). Thank you for the share

By: Rufus Arslan

Rufus Arslan — Fri, 15 Jan 2010 23:25:54 +0000

Have you ever thought of adding additional videos to your webpage to keep the visitors more engaged? I just read through the entire post and it was quite good but since I learn visually, I find videos to be more helpful. I like what you guys are always coming up with. Keep up the excellent work. I will revisit your site daily for some of the latest post.

By: Deb Monauni

Deb Monauni — Fri, 20 Mar 2009 01:59:59 +0000

I am currently attempting to do a waffle house photo project in 10 states and I need votes to get the cash to do so, it only takes a minute.You can read about it on the link below. This is a dream photo assignment project and yes I picked Waffle House…After you vote you can right your waffle house in the comment section. THANKS

http://www.nameyourdreamassignment.com/the-ideas/DMONA/smothered-covered-the-way-of-the-waffle/

By: Shannon Swenson

Shannon Swenson — Thu, 23 Oct 2008 20:04:29 +0000

Yes, THAT is the kind of online PR I’m talkin’ about! The technology is there and most online PR can be handled internally with a modicum of training. Even a little basic effort can be pretty cheap.

So now I’ll stand-by to see if Organic 2 Go picks up this conversation and chimes in

By: girlofwords

girlofwords — Thu, 23 Oct 2008 18:02:41 +0000

I definitely get what you’re saying. But seriously, their food is crap. But so is the food in a lot of other places. I’m a reporter/editor, so I’m really much more upset that nowhere in any story I’ve seen does anybody tell me WHY she didn’t pay.

You know who has GREAT service for getting in front of a situation? A chain of places called Organic 2 Go. Back in September I wrote about going there and I did a tongue-in-cheek post about how when the guy weighed my salad, it was a little more than a pound and he said “whoa.” So, my post was “Thank you for making me feel like a fattie, Organic 2 Go.” Less than 30 minutes later, the marketing and PR company for them e-mailed me directly to talk to me about the problem. I assured them I didn’t want anybody to get fired, and I actually thought it was funny, but they may wanna tell their people to keep the gatekeeper around. I thought their handling of it was top shelf. That’s how you handle someone. These companies have this technology available, but so few use them.

Fight the good fight. I’m gonna throw your link on my blog roll (as soon as I’m off deadline … shh.). I like what you’re doing here.

By: Shannon Swenson

Shannon Swenson — Thu, 23 Oct 2008 17:23:26 +0000

Oh, and if she intended to steal a free dinner and get a free night in the pokey, I agree. She might have been better served to pull this stunt at Ruth’s Chris, lol.

By: Shannon Swenson

Shannon Swenson — Thu, 23 Oct 2008 17:19:54 +0000

@girlofwords, I’m not referring to your post, rather to the ensuing discussion (although you called their food “crap”). People took this opportunity to share their legitimate bad customer experiences at “Awful Waffle.” Some of your readers defended, but this might have been mitigated had Waffle House gotten in front of this story and engaged channels where people are venting.

Don’t get me wrong, cheerfully serving good food helps too Thanks for your feedback!

By: girlofwords

girlofwords — Thu, 23 Oct 2008 16:43:57 +0000

I didn’t really rail against Waffle House anywhere … I more or less observed that nowhere in the story did anybody point out WHY she wouldn’t pay her $7.45. And, I mean, I just pointed out that you’re not eating at Ruth’s Chris Steak House when you go to Waffle House, so to me, it’s kind of ridiculous to take a stand against a $7.45 bill. And even more stupid to go to jail for it.